SHIPPING & RETURNS
Shipping Policy
1. Shipping Time:
-
Orders are processed within 1-2 business days.
-
Delivery within India usually takes 3-7 business days, depending on the location.
2. Shipping Charges:
-
Free shipping on orders above ā¹499.
-
For orders below ā¹499, a standard shipping charge of ā¹49 applies.
3. Tracking Information:
-
Once your order is shipped, you will receive an email or SMS with the tracking details.
-
You can also track your order through the “My Orders” section on our website.
4. Delays:
-
We are not responsible for delays caused by courier services, natural calamities, or incorrect address details provided by customers.
Return & Exchange Policy
We aim to ensure complete customer satisfaction. However, due to the personal nature of our products, returns are limited.
1. Return Policy:
-
Returns are not accepted unless the product is received in a damaged or defective condition.
-
If you receive a damaged or wrong item, please contact us within 7 days of delivery.
2. Exchange Policy:
-
Exchange is offered only for damaged or incorrect products.
-
Our team will inspect the returned item, and upon approval, a replacement will be sent.
3. How to Request a Return or Exchange:
-
Contact our support team at silkiveprofessional@gmail.com or WhatsApp us at [7383009911] within 7 days of delivery.
-
Include your order number, photos of the product and packaging, and the issue you are facing.
4. Conditions for Exchange:
-
Product must be unused and in original packaging.
-
Inspection will be done by Silkive Professional’s team before processing the exchange.